1. Introduction
Pamexa (“we,” “our,” or “us”), operated by ALL SO PR LTD (Company No: 11015615), is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website pamexa.shop or make a purchase.
By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our website.
2. Information We Collect
We may collect and process the following types of personal data:
2.1 Information You Provide Directly
- Contact Information: Full name, email address, phone number, and shipping/billing address when you place an order or contact us.
- Account Information: If you create an account, we collect your login credentials and preferences.
- Payment Information: Payment card details and billing information are processed securely by our third-party payment processors. We do not store full payment card numbers on our servers.
- Communication Data: Any information you provide when contacting our support team via email, phone, or contact forms.
2.2 Information Collected Automatically
- Device & Usage Data: IP address, browser type, operating system, referring URLs, pages visited, time spent on pages, and other diagnostic data.
- Cookies & Similar Technologies: We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings.
3. How We Use Your Information
We use the collected information for the following purposes:
- Order Fulfillment: To process, ship, and deliver your orders, and to communicate order status updates.
- Customer Support: To respond to your inquiries, provide assistance, and resolve issues.
- Marketing Communications: To send you promotional emails, newsletters, and special offers if you have opted in. You may unsubscribe at any time via the link in our emails.
- Website Improvement: To analyze usage patterns, improve website functionality, and enhance user experience.
- Legal Compliance: To comply with applicable laws, regulations, and legal obligations, including fraud prevention.
- Business Operations: To maintain accurate records, enforce our Terms of Service, and protect our legitimate business interests.
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your data in the following circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our website, processing payments, fulfilling orders, and delivering marketing communications. These providers are contractually obligated to protect your data.
- Shipping Carriers: With shipping partners to facilitate the delivery of your orders.
- Legal Requirements: If required by law, court order, or governmental authority, or to protect our rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Order records are retained for accounting and tax compliance purposes for a minimum of six years.
6. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we correct any inaccurate or incomplete information.
- Erasure: Request deletion of your personal data, subject to legal retention obligations.
- Restriction: Request restriction of processing under certain circumstances.
- Objection: Object to processing of your data for direct marketing purposes.
- Data Portability: Request transfer of your data to another organization.
To exercise any of these rights, please contact us at support@pamexa.shop. We will respond to your request within 30 days.
7. Cookies Policy
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:
- Essential Cookies: Necessary for the website to function properly, including shopping cart and checkout functionality.
- Analytics Cookies: To understand how visitors interact with our website and improve performance.
- Preference Cookies: To remember your preferences and settings for future visits.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
8. Data Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption for secure data transmission. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.
9. Children’s Privacy
Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information promptly.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our website. Your continued use of the website after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
ALL SO PR LTD
Email: support@pamexa.shop
Phone: +44 7781 591859
Address: 785 Middleton Road Chadderton, Oldham OL9 9SP, United Kingdom